Develop a library module with hybrid interactions that allow easier access and knowledge sharing within the community.
UX research
UX & System design
Experience design
UI design
1 PM
3 Designers
Client
Enso Village
Duration
16 weeks
Team
Intro
Challenges
01. Context
“ We don't want to use a whole space for a lot of dusty, moldy old books. we're on the cutting edge of relating to the written word in a different way.
Let's deconstruct the library.”
- Enso Village team
Digital library module
Physical space interaction
A new chapter
A hybrid self-sufficient library service, combining both digital and physical touchpoints, guarantees straightforward access to the library and encourages building connections within the community.
Residents can access the new library module through the Enso Village community management platform.
Implemented a color-coded system on both bookshelves and book labels to provide a smoother user experience and enhance search efficiency.
02. Solution
Integrated designs to provide a smoother experience
04. Key insights
Ways to help foster connections between users
Design the app and physical touchpoints to offer a seamless and emotionally resonant reading experience for seniors.
Create an environment and functionalities that encourage interactions and build new connections among residents.
Apply straightforward and clean designs to facilitate independent navigation
Incorporate simplicity and familiarity into the designs and user flow, ensuring easy navigation for elderly users.
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Value physical connections with books and library
Ways to help foster connections between users
Apply straightforward and clean designs to facilitate independent navigation
Digital library module
Meet the residents
Synthesis
Barbara
Alex
Susan
Claire
“The whole point of being in a senior residence is to have relationships and to have support.”
"I value that it is a place where we can face the change that happens as we age together."
"I think we're pretty entitled and like to have things our own way, but what's the intersection of individuality and doing things our own way and community values?"
“Part of the challenge of letting go of the books is letting go of that part of our identity.”
"That's what a library is, it's bringing people together in a setting where there's a lot of books."
"Book clubs have been a huge part of my life. Sharing ideas with friends is a vital part of my life."
“I would not like the digital, I think a lot of us who are not so digital about our reading habits.”
"When you return a book you're supposed to drop it in a basket at the end, so somebody else does the reshelving."
User Research
Interviewed 7 future residents and utilized co-creation activities to gain a better understanding of their preferences and reading behaviors.
Age: 65~80
Background: The majority of them have higher educational backgrounds, having retired from diverse fields such as psychology, teaching, art, etc.
Familiarity with tech: 70% of them are tech-savvy (iOS v.s Andriod: 65% v.s 35%)
Applied affinity mapping to cluster similar experiences and thoughts from each interviewee according to various topics.
03. Design process
See Figma file >